At MAYAURA, customer satisfaction is important to us.

Returns

You may request a return within 7 days of receiving your order, provided that the item is:

• Unused and unworn
• In its original condition
• With all original tags attached
• In the original packaging (if applicable)

Non-Returnable Items

• Items that have been worn, washed, or altered
• Items without original tags
• Sale or clearance items (if applicable)
• Gift cards

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

Contact Us

Email: info@mayaura.my